Onboarding & Support with Sopact
Many organizations start with questions about their data strategy. Because Sopact introduces a new approach, we want to give you confidence and clarity from day one. Our promise is simple: we are here to help, and you will never be left alone. Support is always available through our community and, when needed, direct escalation.
- When to Use the Community The Sopact Community is the fastest way to get help. It’s where you can:
Ask questions and see answers from both our team and peers. Browse existing tutorials, walkthroughs, and discussions. Share your experiences so others can learn and participate by learning from others
Response Expectations Response Time: Most questions receive replies within 24 hours. How to Check: You’ll get notified when your question has a response. Escalation: If you don’t hear back in a reasonable time, you can flag it for priority follow-up by the Sopact team.
Types of Support Guidance on forms, applications, and data collection workflows. Technical tips for Intelligent Cell, Row, Column, and Grid. Best practices for continuous data collection and reporting.
Quick Tutorial (60 Minutes) Learning Sopact should be fun and simple. Start with our quick tutorial to see the entire process end to end. In about one hour, you’ll walk through:
Workforce training program setup. Application intake and due diligence. Pre- and post-data collection flows. Entry of up to 5 sample records. Each question is designed to give you rapid understanding of Intelligent Cell, Row, Column, and Grid. You’ll also learn how to add prompts and generate analysis in real time.
What’s Next? Once you complete the quick tutorial, you’ll have a working sense of the Sopact platform and can start adapting it to your own needs.
Optional Personalized Walkthrough For deeper learning, we offer curated walkthroughs on Sopact.com. These are step-by-step video guides covering selected use cases. You can review them at your own pace whenever you need extra clarity.